Reservation Agent

Reservation Agent

Planning & Organising: 1.To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements. 2. Maximise hotel yield by up selling and suggestive selling as set out. 3.Perform as per SOP Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day 4.Attend training classes as per schedule 5.Is aware of the daily activities and has product knowledge of all the hotel facilities to maximise up-selling at all times 6.To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis. Operations: 1.To follow the grooming standards of the hotel to portray a professional image at all times 2.Show fullest cooperation and respect within the team and other departments 3.To be fully aware of the national history, places of interest, shopping areas, etc. 4.Works diligently to develop and maintain relationships with corporate clientele to maximise revenue 5.To maintain professional confidentiality and never disclose any secrets pertaining to the Company. 6.To ensure that the product standards are followed as trained. 7.To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received. 8.To ensure all reservations are correctly and accurately input into the opera system and maintained. 9.To ensure that all reports are completed on a daily basis and filed for reference. 10.To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements. Maximise hotel yield by up selling and suggestive selling in line with strategy. 12.To file all correspondence on a daily basis ready for hand-over to reception. 13.To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation. 14.To use guest names whenever appropriate. 15.Thoroughly familiarises oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur. 16.Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department 17.Co-ordination with Front Office and other departments if regarding requests as required. 18.He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. 19.Assist in Task Force Teams for new openings as requested 20.To have a complete understanding of and to adhere to Hotel policy relating to Fire, Hygiene, Health and Safety